AI Solutions for Telecom & BPO
Automate Calls. Improve CX. Reduce Operational Costs.
At Evoltix, we help telecom companies and BPOs handle large call volumes, improve customer experience, and optimize operations using AI-powered voice and conversational systems.
From AI call agents to real-time analytics, we transform contact centers into intelligent operations.
Key Challenges in Telecom & BPO
- High call volumes
- Long waiting time
- Agent burnout
- Low first-call resolution
- Quality monitoring issues
- High operational costs
Our AI Solutions for Telecom & BPO
AI Voice Call Agents
- Inbound & outbound call automation
- Customer query handling
- Lead qualification
- Callback scheduling
- Multilingual support
Intelligent IVR Systems
- No “Press 1, Press 2” menus
- Natural conversation flow
- Smart call routing
AI Call Analytics
- Call transcription
- Sentiment analysis
- Keyword tracking
- Agent performance insights
Quality Assurance Automation
- Auto call scoring
- Compliance monitoring
- Script adherence checks
Customer Support Chatbots
- Website chat
- WhatsApp bots
- Omnichannel support
Workforce Optimization
- Call volume prediction
- Agent scheduling AI
- Performance forecasting
How It Works
We follow a structured, phased approach to ensure successful AI integration that aligns with your business objectives and delivers tangible value at every step.
01
Assess
Understand your call flows & KPIs.
02
Build
Train AI on your scripts.
03
Design
Create AI call architecture.
04
Integrate
Connect telephony & CRM.
05
Optimize
Improve accuracy & CX.
Business Benefits
- 50–70% call automation
- Reduced agent workload
- Faster response time
- Higher customer satisfaction
- Lower operational costs
Who Can Use This?
Telecom operators
BPO companies
Call centers
Customer support teams
Sales contact centers
Why Choose Evoltix?
- Voice AI specialists
- Scalable systems
- CRM integration
- Real-time analytics
- Secure infrastructure
Tech Stack
Voice AI (TTS/STT)
LLMs
Twilio / telephony APIs
CRM integrations
